Business Excellence Program Manager

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence:  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING:  Bonus Incentives   Paid Certifications   Tuition Reimbursement   Comprehensive Benefits   Career Advancement   This position pays between $101,600- $152,400 based on experience   By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Strategic Transformation Office is critical to support Ensembles growth through flexible but structured best practices.  As the Program Manager of Business Excellence , you will play a pivotal role in driving organizational change, fostering a culture of continuous improvement, and ensuring successful implementation of strategic initiatives. You will be a member of a dedicated team, working collaboratively across departments to enhance operational efficiency, optimize processes, and facilitate the seamless integration of new practices.  The responsibilities include participating on a team of change and continuous improvement managers who successfully implement projects on-time, within budget and with the highest quality.  The Business Excellence Program Manager role will accept ownership for accomplishing new requests and explore opportunities to add value to job accomplishments. Responsibilities: Change Leadership: Develop and execute comprehensive change management plans to support organizational initiatives. Provide leadership, guidance, and coaching to all levels of employees during periods of change. Continuous Improvement: Leverage a structured continuous improvement framework and associated tools to enhance organizational performance. Identify and prioritize improvement opportunities through data analysis, process mapping, and stakeholder engagement. Strategic Planning: Collaborate with leaders to align change and improvement initiatives with overall business strategies and objectives. Drive the execution of strategic plans related to change management and continuous improvement. Create and maintain comprehensive initiative documentation. Team Management: Serve on a high-performing team of change management and continuous improvement professionals. Ensure team clarity on objectives, scope, and roles, and communicates the work plan with regular and meaningful reports on status and performance. Foster a culture of collaboration, innovation, and accountability within the team. Perform other duties as requested to support the Team, Clients, and Business Units. Ability to travel as needed to support the projects estimated at up to 25% of the time. Stakeholder Management: Build strong relationships with key stakeholders across the organization. Communicate effectively to ensure understanding, buy-in, and support for initiatives. Excel at stakeholder management via good listening, speaking, writing, and negotiating skills. Metrics and Evaluation: Establish and monitor key performance indicators (KPIs) to measure the success of change initiatives and continuous improvement efforts. Conduct regular evaluations to assess the impact of implemented changes and identify areas for further improvement. Measure change performance using appropriate tools and techniques. Adhere to established best practices and tools for consistency across all projects.   Expected Knowledge, Skills and Abilities: 10+ years of previous experience Proven track record of leading and managing complex projects and initiatives Must demonstrate proficiency in M365 applications and AI tool such as Copilot Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels Strong analytical and problem-solving skills, the ability to identify and address root causes of issues and determine a plan of action Adaptability to changing procedures and growing environment Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively Certification in Lean Six Sigma with a minimum of Green Belt designation from an accredited organization Lean Six Sigma: 10 + years Organizational Change Management: 5+ years Technology Projects / Implementations: 5+ years Project Management: 5+ years              Other Preferred Knowledge, Skills, and Abilities Master’s Degree (MS, HIM or MBA) Certification in Lean Six Sigma with a Black Belt designation from an accredited organization Certification in Organizational Change Management Working knowledge of revenue cycle Strong communications and ability to drive project teams through completion, on-time Ability to influence, involve others, build trust and drive action Exhibits a presence that denotes credibility, advocacy, and adjusts smooth