Broker Relations Manager

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in ‑ home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission ‑ driven care teams continue to help participants live well on their own terms.   Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com. Location: Candidates MUST reside in California - preferably Los Angeles County, Sacramento or the East Bay. Role Scope : The Broker Relations Manager owns Habitat Health’s relationship with Field Marketing Organizations (FMO) and brokers. The Broker Relations Manager services as the primary point of contact for brokers and is responsible for the full broker relationship, from onboarding and training to ongoing support. Additionally, the Broker Relations Manager ensures that contracted agents understand the PACE model, accurately represent the program, and follow all regulatory requirements. Core Responsibilities & Expectations for the Role Develop and execute the broker channel strategy to meet referral and enrollment goals. Recruit Medicare agents, brokers, agencies and field marketing organizations (FMO) within Habitat Health’s service areas. Own the full broker lifecycle – outreach, ongoing support and renewal. Build Productive relationships with broker partners through regular communication, field visits, presentations, and events. Educate brokers on PACE eligibility, covered services, service areas, referral procedures, and enrollment timelines. Coordinate required training, including PACE education, compliance expectations, marketing guidelines and annual recertification. Ensure brokers use only approved materials and communicate accurate, compliant information about PACE. Partners with compliance, legal, operations, marketing, enrollment and training teams to maintain channel standards. Track referrals from submission through enrollment and resolve barriers along the way Monitor, evaluate, and report broker performance, market trends, and growth opportunities to Growth leadership Required Qualifications: Experience recruiting, contracting, onboarding, training, and managing insurance agents, and Field Marketing Organization (FMO) Bachelor's degree in business, healthcare administration, marketing, or related field (or equivalent experience). 3+ years of relevant experience, such as in health care delivery at a high-growth startup, operations or program management, or consulting for health care payers & providers. Strong project management and organizational skills, with the ability to manage multiple workstreams across functions and locations. Travel required to Habitat PACE centers, community and broker events - up to 50% between NorCal and SoCal Proven ability to build and maintain productive relationships with community and referral partners. Strong interpersonal and written/oral communication skills; high EQ. Aligns with our purpose and our values, and is excited about living those out in daily practice Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions. Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results. Nice to have: Previous experience working with Medicare, Medicaid/Medi-Cal, Medicare Advantage, dual eligible populations, or PACE Essential Functions & Physical Requirements The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team members in this role may be expected to: Work in healthcare, administrative, community, or remote environments, depending on role needs. Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems. Remain stationary and/or move about for extended periods, consistent with job duties. Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems). Travel between work sites or community locations as needed. Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required. Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities. Lift, carry, push, or pull supplies, equipment, or materials typically up to 25–50 pounds, with assistance or mechanical aids, depending on job duties and role responsibilities. Compensation:   The anticipated base salary range for this position is $121,000 - $146,000 . This position is also eligible for a target annual bonus of 10% and may be eligible for additional incentive compensation, as applicable. The final compensation offered will be determined based on factors including, but not limited to, the cand