Branch Operations Manager - Commercial Lines

Job Description: Title:   Branch Operations Manager   - Commercial Lines   Hybrid:   1 day in office   at either the Aliso Viejo, Glendale, Ontario, San Diego or Santa Barbara office locations Supporting:   IOA - Orange County   | Book Focus:   Construction   | Requirement: active P&C license Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations   About the Role :   Responsible for leadership of all IOA insurance operations management activities within the assigned branch. This includes managing operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management. Additionally, responsible for   participating   in producer/agency acquisition and   integration, and   personally serving as Account Manager for an assigned book of business.   Key Responsibilities:   Team Leadership : Direct daily activities and workflow of the branch team.   Strategic Implementation : Drive annual strategic and tactical plans.   Financial Management : Manage branch P&L, control costs, and achieve financial goals.   Budget Management : Understand and manage the annual budget.   Vision Communication : Communicate leadership vision/mission for the branch.   Team Building : Build and manage a qualified operations team.   Recruitment and Onboarding :   Participate   in recruitment and evaluate merger/acquisition opportunities.   Personnel Management : Recommend staff actions, including acquisition and succession planning.   HR Management : Ensure compliance with HR processes and policies.   Performance Standards :   Establish   and monitor productivity, efficiency, quality, and service standards.   Professional Development : Encourage growth and development of personnel.   Succession Planning : Develop future branch operations leaders.   Culture Promotion : Promote IOA culture and improve engagement.   Performance Monitoring :   Identify   gaps and implement corrective actions.   Data Analysis :   Monitor   and interpret performance data.   Communication :   Maintain   communication with Regional Director of Operations and sales leadership.   Collaboration : Resolve operational issues with Branch 1099 sales personnel.   Account Management : Spend up to 50% of time managing an assigned book of business.   Process Improvement : Develop and ensure compliance with core work processes.   Policy Enforcement : Implement and enforce company policies.   Technical Competence:   Maintain   high technical competence and industry   expertise .   Leadership Development:  Continuously   improve   management and leadership skills.   Relationship Building:  Develop and   maintain   positive relationships with IOA leadership and employees.   Champion IOA Values:   Demonstrate   integrity and leadership.   I deal Candidate   Qualifications:   5+ years of industry experience with deep, wide-ranging industry knowledge   2+ years of management experience   All required active property & casualty licensing   Exceptional Account Management skills, spending 50% of time managing a book of business   Outstanding   communication , people management , and negotiation skills   Proficiency   in MS Office (Outlook, Word, Excel)   High School Diploma (or equivalent)   What We Offer:   Competitive salaries and bonus potential   Company-paid health insurance   Paid holidays, vacations, and sick time   401K with employer match   Professional growth and career progression opportunities   Respectful culture and work/family life balance   Community service commitment   Supportive teammates and a rewarding work environment   What to Expect   (Application Process) :   30-Minute Phone Screen, Online Assessments, and Interview(s)   Salary Range The expected pay range for this position is $110,000.00 to $125,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.