BPO RFP Writer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.  At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a knack for crafting winning proposals and driving new business? We’re looking for a  BPO RFP Writer  to join our team and lead the development of compelling proposals that secure high-value clients across industries. This role is ideal for a  goal-oriented, strategic thinker  with deep experience in business development, sales strategy, and client relationship management especially within the  outsourced contact center and BPO space . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES Key Responsibilities: Business Development : Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking. Strategic Research : Conduct market and client research to uncover new sales channels and partnership opportunities. Proposal Writing : Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses. Content Management : Maintain and update proposal templates, presentation decks, and client communication materials. Executive Engagement : Present proposals and strategies to senior leadership and C-level executives with confidence and clarity. CRM Oversight : Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting. Brand Visibility : Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Bachelor’s degree or equivalent experience in business, communications, or related field. 5+ years of leadership experience  in sales, proposal writing, or business development. Proven ability to  translate strategic vision into actionable plans  with measurable outcomes. Strong background in  complex deal structuring, financial modeling, and contract negotiation . Experience in  BPO and contact center operations  (inbound, outbound, chat, email). Exceptional writing, editing, and presentation skills. Proficiency in  Microsoft Office Suite  and CRM platforms. Ability to work independently, manage multiple priorities, and travel as needed. Demonstrated  thought leadership  and ability to inspire cross-functional teams. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a c