Box Office Supervisor - The Van Buren

Job Summary: WHO ARE WE?   Live Nation Entertainment is the world’s leading live entertainment company,   comprised   of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over   620   million tickets sold annually and   approximately   10,000   clients   worldwide.  Live Nation Concerts is the largest provider of live entertainment in the   world   promoting more than   50 ,000   events   annually for   nearly   7 ,000   artists in 4 0+   countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect   more than   1,200 sponsors   with the   145   million fans that attend Live Nation Entertainment events each year. For   additional   information, visit  www.livenationentertainment.com .   WHO ARE YOU?   Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward   thinking   and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !     THE JOB   The Box Office Night of Show Supervisor is responsible for overseeing all box office operations during event nights, ensuring seamless ticket sales, guest service, and problem resolution. This role requires strong leadership, customer service excellence, and the ability to manage high-pressure situations while maintaining accuracy and efficiency. WHAT THIS ROLE WILL DO   Supervision of the Department     Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)    Assist   and support box office staff in any of their job functions, as needed    Ensure positive and creative team environment within the department    Facilitate open communication with the Box Office Manager,   staff   and all other venue departments    Exhibit proper inter-departmental communications and organization    Ensure complete and satisfactory on-going staff training    Assist   manager with staff evaluations (training, 90-day, annual)    Provide a positive team environment within the department    Assist   in ensuring   appropriate staffing   levels.    Help set staff development and performance goals & monitor progress    Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines    Promote and provide superior customer service in all guest interactions    Participate in all on-site venue meetings as needed     II. Financial / Cash Handling     Ensure that venue staff follows cash handling policies & procedures    Balance and reconciliation of all seller cash drawers    Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.    Assist Manager on housing, distributing and depositing venue cash on a weekly basis.     Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex   Pricing as well as   Value Channels & Special Ticket Offers when applicable.    Assist Manager in scheduling all employee’s payroll prior to deadlines    Conduct band settlement on shows with split point deals, or when   deemed   necessary by talent department    Complete and distribute   accurate   daily ticket counts for agents and artists    III. Other Responsibilities      Create,   modify   and maintain   inventory   for all ticketed events in a secure ticketing environment     Follow standards and processes for ticket types, ancillary   events   and qualifiers    Monitor and   maintain   functionality of all ticketing computers,   software   and hardware    Secondary representative in all venue interactions with Ticketmaster    Ensure   an accurate   and   timely   flow of event and general venue information both intra-departmentally, and to the   general public     Modify,   maintain   and update all customer database files    Develop and   maintain   call center phone system, and keep current all phone menus and calendars of events    Interact with artist, record label,   management   and band tour accountant. Provide   reports   as necessary.    Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise    Work with Operations/Guest Services on ADA tickets,   relocation   or troubleshooting needs as they arise.    Position may require 3rd Party venue coverage   offsite   which will include night of show management, staffing and providing equipment needs.    Ensure that venue is compliant with ADA ticket laws    WHAT THIS PERSON WILL BRING   Required:      Experience in Box Office / Ticketing Management    Flexible Schedule (days/nights, weekends, and holidays)    Experience in Cash Handling    Leadership, Management and Customer Service    Tolerance of all cultures,   music   and art forms    High School Diploma    Preferred:      Experience in a live environment operation    Experience handling counterfeit cash     Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)    Experience in Prioritizing, Time Management & Multitasking    Experience in open communication & email etiquette    Physical Demands/Working Environment:     Working environment is fast-paced and often loud and stressful    EQUAL EMPLOYMENT OPPORTUNITY   We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing   business   we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.     Live Nation strongly supports equal employment oppo