Billing Adjustments Lead

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview This role acts as a key liaison across Sales, Operations and Finance to deliver expert guidance and support. This role requires leadership skills and advanced analytical skills to manage complex customer situations, measure and monitor billing adjustments, and conduct root-cause analysis while partnering with cross-functional stakeholders. The role reports to the Director, Global Billing. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities Serve as the primary point of contact for high-level or complex complaints and disputes. Investigate systemic billing failures, revenue leakage, and recurring customer disputes to fix upstream workflow problems. Partner with sales support, sales, account management, legal, IT, and finance departments to secure approvals and implement timely and accurate adjustments. Ensure delivery of all resulting invoice documents to satisfactorily close out escalations in alignment with customers and stakeholders. Coach analysts on de-escalation tactics, complex problem solving, accurate ledger adjustments, and timely document generation. Track, manage and provide leadership reporting on all billing escalations from inception to resolution Collaborate with the FinSys team to execute mass adjustment uploads, ensuring data integrity and compliance. Prepare credit memo, debit memo, and rebill documents in alignment with Revenue Adjustments Policy. Participate in cross-functional meetings with Sales, Operations, and Finance to provide analytical insights, share expertise, and support decision-making. Assist with internal and external audit requests by providing accurate documentation and timely responses. Required Knowledge and Experiences Experience using Microsoft Excel, Word, and Oracle/Peoplesoft.  4+ years in billing, finance operations, or revenue cycle management, with specific focus handling complex issues. Strong analytical skills, at a summary and detailed level, as well as strong time management skills. Ability to develop deep understanding of departmental and business unit objectives, aligning processes and programs to support strategic goals. High School Diploma or equivalent required. We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in: Pivot table and Xlookup experience. Bachelor’s degree in business. Benefits that support every part of your life: At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one. For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable. For Your Protection : We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage. For Your Family : From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return. For Your Future : Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently. For You : Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. For Your Wellness : Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected] . Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for a