Bilingual Virtual Clinical Educator

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.   To deliver telephonic educational support to identified patients within in the field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager.   This is your opportunity to join Inizio Engage and represent a top biotechnology company!  Why You’ll Love Working Here   We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:  Competitive pay that recognizes your experience, expertise, and impact  Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave  Company-paid holidays so you can rest, recharge, and focus on what matters most  Recognition programs, contests, and awards that celebrate your contributions  Continuous growth opportunities through learning, leadership development, and career advancement support  A collaborative culture where your ideas are valued and your work makes a difference  We’re also proud to be recognized for creating an exceptional employee experience:  Best Place to Work in BioPharma — 2022, 2023, 2025  Certified Great Place to Work® — 2021, 2023, 2025, 2026  Learn more: https://www.greatplacetowork.com/certified-company/7003732   What will you be doing?   To provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company  To provide therapy education and support  To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as required  Maintaining excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs.   To use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information  To attend and successfully complete all trainings, courses and related competency assessments per the program requirements within an appropriate standard and specified timeframe  Complete all required administrative responsibilities within the deadlines required for the program, and Inizio Engage. e.g. computer updates, emails, and time reporting   Attend local and national program meetings and/or conferences, as required and if possible  Adhere to all company and client policies, procedures and training requirements  Perform other reasonable duties as requested  Must safeguard patient privacy and confidentiality in remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring of Inizio Engage staff to ensure they are adhering to this requirement set forth by US Department of Health and Human Services  Return and maintain all company equipment and materials according to company instructions  What do you need for this position?   Current U.S. Healthcare professional license (RN, RT)  Fluent in Spanish/English  Associate degree/Bachelor’s/BSN or equivalent work-related experience  Preferred minimum of 2 years of experience working in respiratory disease state or related field  A highly motivated self-starter with a desire to update professional knowledge base regularly  Competency with Call Center Telephone Technology Preferred    Demonstrate effective and professional communication   Excellent interpersonal skills with pleasant telephone manner and articulate phone voice Demonstrable organizational skills and the ability to manage multiple tasks  Ability to multitask while maintaining high attention to detail and accuracy   Process excellence and ability to problem solve and be proactive  Strong working knowledge of Microsoft Office, client-specific applications, and database systems   Ability to join frequent meetings and calls without disruption or disconnecting  The base pay range for this position is $25.20/hr – $46.80/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.  About Inizio Engage   Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.  We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.  To learn more about Inizio Engage, visit us at: https://inizio.com/   Equal Opportunity & Inclusion   Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.  Inizio Engag