Benefits Analyst

Job Details The Retirement Benefits Analyst serves as a subject matter expert for the organization's Defined Benefit and Defined Contribution retirement programs. The Retirement Benefits Analyst provides comprehensive escalation support to stakeholders, including colleagues, managers, and HR business partners while maintaining critical administrative functions across all retirement benefit plans. The Retirement Benefits Analyst is charged with using analytical problem-solving skills and subject matter expertise to execute and support assigned retirement benefits programs and to provide exceptional customer service to stakeholders. Job Description Summary The Retirement Benefits Analyst serves as a subject matter expert for the organization's Defined Benefit and Defined Contribution retirement programs. The Retirement Benefits Analyst provides comprehensive escalation support to stakeholders, including colleagues, managers, and HR business partners while maintaining critical administrative functions across all retirement benefit plans. The Retirement Benefits Analyst is charged with using analytical problem-solving skills and subject matter expertise to execute and support assigned retirement benefits programs and to provide exceptional customer service to stakeholders. Job Duties Serves as a subject matter expert and point of contact for escalated colleague retirement benefits program inquiries; provides exceptional customer service to colleagues and other stakeholders; resolves retirement benefits-related issues through investigation and coordination with internal and external partners; guides colleagues through retirement benefits enrollment processes, , and plan changes; responds to inquiries via phone, email, and in-person meetings in a timely and professional manner; ensures complete resolution of retirement benefits inquiries; participates in colleague and new hire benefits presentations; escalates complex benefits inquiries as necessary. Ensures the timely and accurate processing of retirement benefits transactions in accordance with best practices and applicable legal requirements; maintains accurate retirement benefits records and ensures data integrity across systems; coordinates with internal stakeholders and external vendors to ensure accurate and compliant processing and reconciliation of retirement benefits transactions; supports enrollment activities including communications, system updates, and employee meetings; reconciles and processes retirement benefits-related invoices. Supports the implementation of new retirement benefits programs through administrative setup and employee communications; maintains ongoing retirement benefits operations through proactive monitoring and issue resolution; collaborates with cross-functional teams to ensure seamless program delivery and colleague experience. Analyzes data sources to provide evidence-based recommendations about process improvement within the retirement domain; and researches and analyzes retirement benefits-related issues to identify root causes and develops resolution recommendations. Leverages organizational knowledge and insights to enhance retirement benefits program effectiveness; contributes to knowledge sharing initiatives within the Retirement Team; and documents processes, procedures, and best practices to ensure continuity and consistency. Identifies opportunities and makes recommendations for process improvements and program enhancements; proactively adopts and leverages technology tools to improve efficiency, accuracy, and user experience. Minimum Qualifications Bachelor’s Degree in related field or equivalent work experience 2 years in Benefits Administration Proficiency with Microsoft Word Working knowledge of Microsoft Excel, including ability to work with formulas and pivot tables Strong analytical skills, critical thinking skills, and attention to detail Experience working with an Enterprise Human Capital Management System Skilled in process management Ability to listen actively, communicate clearly and empathetically, take responsibility, adapt, and exercise self-control under pressure. Preferred Qualifications 3 years in Human Resources Operations Working knowledge of relevant federal and state regulations, filing and compliance requirements affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, Section 125, Medicare and Social Security, and DOL requirements. Experience working with outsourced benefits administration vendors PHR - Professional in Human Resources - HR Certification Institute or CP - Certified Professional - Society for Human Resource Management or CCP - Certified Compensation Professional - WorldatWork or CEBS - Certified Employee Benefits Specialist - International Foundation of Employee Benefit Plans Additional Qualifications Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Primary Location Address 1101 Market, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to