Audiology Technician

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region. Organization: Audiology - Support Staff Job Summary: The Audiology Technician supports audiologists and clinic operations by assisting with patient care, hearing device management, inventory coordination, and administrative functions. This role serves as an important member of the care team, helping deliver high-quality hearing healthcare while ensuring efficient clinic and laboratory operations. The position offers exposure to hearing aid technology, cochlear implants, and patient care across the lifespan. . Audiology Technician Vanderbilt Bill Wilkerson Center | Franklin, TN 919 Murfreesboro Rd., Franklin, TN 37064 Schedule: Monday-Friday, 8:00 AM-5:00 PM Join a Team That Helps Patients Hear and Communicate Better The Vanderbilt Bill Wilkerson Center is seeking a dependable, patient-focused Audiology Technician to support our audiology and hearing aid team in Franklin. This role is ideal for someone with a strong customer service or healthcare background who enjoys working directly with patients, solving problems, staying organized, and contributing to a high-performing clinical team. If you have a consistent work history, excellent communication skills, and an interest in healthcare, we'd love to hear from you. What You'll Do Assist patients with hearing aids, assistive listening devices, and Bluetooth connectivity Support same-day clinic appointments and patient flow Manage hearing aid inventory, orders, shipments, and device tracking Maintain accurate documentation and electronic records Prepare equipment and support daily clinic operations Partner with audiologists and support staff to ensure an exceptional patient experience Travel occasionally to satellite clinics as needed What We're Looking For High school diploma or equivalent required Associate's or Bachelor's degree in Communication Sciences, Speech-Language Pathology, Audiology, Healthcare, or a related field preferred Three or more years of customer service, healthcare, medical office, therapy clinic, or patient-facing experience preferred Demonstrated reliability and stable work history Strong communication, organization, and problem-solving skills Ability to manage multiple priorities in a fast-paced clinical environment Experience working with pediatric or special-needs populations is a plus Why Vanderbilt Bill Wilkerson Center? Work alongside nationally recognized audiologists and hearing specialists Gain experience with hearing aid and cochlear implant technology Build valuable healthcare and patient care skills Monday-Friday schedule with no weekends Opportunity to grow your career within Vanderbilt Health Apply Today If you're passionate about helping others and are looking for a rewarding healthcare support role with a respected clinical team, apply today and join Vanderbilt Health's mission of improving lives through better hearing and communication. DAILY RESPONSIBILITIES: · Assist and counsel same day clinic patients independently with hearing aid repairs, supplies, earmold pick up and accessory Bluetooth pairing. · Document and bill for patient care services. · Schedule same day clinic patients for hearing aid cleanings, supplies, and repairs, and earmold pick up. · Respond timely to patient messages/calls and provider clinical messages. · Complete quality check of invoices with our negotiated prices and purchase order numbers. · Ship items back to manufacturers for repairs, remakes, or refunds via USPS, UPS, or FedEx. · Order hearing aids, accessories, and earmolds per Track aid or custom hearing aid forms TECHNICAL CAPABILITIES · Patient Documentation and Billing (Intermediate): Demonstrates mastery proficiency in documentation practices. Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation and billing. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers’ documentation. · Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discuss options with customers for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences, and creates business opportunities. Deals with unexpected customer demands smoothly and without conflict. · Audiology Patient Education (Intermediate): Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc.) Generates measurable improvement in understanding and quality of life of patients and their families. · Hearing Aid Maintenance (Novic