Associate, Wonderful Store

The Wonderful Company is committed to providing high-quality, healthy, and iconic brands, including JUSTIN Vineyards & Winery, FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos and helping improve the lives of the people who live and work in the places where we operate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet. Under the direction of the Director, Property Management at Wonderful Amenities Center, the Wonderful Store Associate is responsible for creating a welcoming, efficient, and engaging experience for Wonderful employees, Wonderful Logistics Center tenants, and public customers visiting the Wonderful Company Store. This position supports the day-to-day operation of the store, including customer service, point-of-sale transactions, product merchandising, inventory management, store presentation, and maintaining a clean and organized retail environment. The ideal candidate is organized, dependable, service-oriented, charismatic, friendly, detail-oriented, and comfortable interacting with a diverse customer base. The Company Store Associate should take pride in representing the Wonderful Company and its brands while providing a high level of service and ensuring the store is consistently ready for customers. This position will also support the sale and responsible handling of wine and other age-restricted products in accordance with company policies and applicable laws Customer Experience Welcome and acknowledge customers upon entering the store and provide a friendly, helpful experience throughout their visit. Develop and maintain a strong knowledge of Wonderful Company products, brands, and merchandise to confidently assist customers with product selection and recommendations. Complete comprehensive wine education and training to develop a strong understanding of the Store’s wine portfolio, including varietals, regions, tasting profiles, and food pairings. Use wine knowledge to confidently guide customers in selecting wines based on preferences, occasions, meals, and desired flavor profiles, while providing thoughtful pairing recommendations. Maintain a positive and professional attitude with customers and colleagues. Resolve routine customer questions and concerns and escalate issues to management when appropriate. Maintain a professional, approachable, and service-oriented presence that reflects the Wonderful Company’s brands and culture. Store Operations & Merchandising Maintain a clean, organized, fully stocked, and visually appealing sales floor, including shelves, refrigerators, merchandise displays, and storage areas. Follow established merchandising standards and product placement guidelines; maintain accurate pricing, signage, and promotional materials. Rotate and replenish products as needed and assist with seasonal displays, promotional events, product launches, and other Company Store initiatives. Operate and troubleshoot the store’s POS (Clover/C7) system accurately and efficiently. Follow all company policies and applicable laws regarding the sale and handling of alcohol and other age-restricted products, including established age-verification and transaction procedures. Assist with opening and closing procedures, including preparing the store for business and securing the store at closing. Follow established safety, security, product handling, and customer service procedures to support a safe and welcoming environment. Communicate operational, equipment, inventory, and maintenance issues to management in a timely manner. Work collaboratively with Company Store leadership and cross-functional partners to support efficient daily operations and positive customer experience. Perform other duties and responsibilities as assigned. Inventory & Receiving Receive, inspect, organize, and appropriately store incoming products and merchandise. Monitor inventory levels and communicate low-stock items to management. Identify damaged, expired, or otherwise unsellable products and follow established procedures for disposition. Assist with maintaining accurate inventory records and SKU information. Support inventory transfers, replenishment, and product organization in the back-of-house storage area. A self-starter who is passionate about wine, hospitality, and creating exceptional customer experiences. This individual builds strong relationships with internal and external customers through product knowledge, genuine engagement, professionalism, and a commitment to service. They are detail-oriented, dependable, and eager to develop their wine expertise to confidently educate customers, make thoughtful recommendations, and introduce them to wines in approachable and meaningful ways: Basic Wine Knowledge (CMS Level 1 or WSET Level 1 plus) Wine Pouring Certification Required (CA RBS Certification) preferred 2+ years of customer service experience (retail, cashier, hospitality, food service, etc.) Strong public speaking and presentation skills Strong attention to detail and organizational skills Ability to work independently while also functioning effectively as part of a team Proficiency with Microsoft Office Suite Must be at least 21 years of age required for wine-related responsibilities and licensing requirements. Pay Range: $21.00 - $23.00 an hour.  Final compensation will be dependent upon skills & experience. Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:  24/7 online physician consultations  virtual mental health resources  life coaching  engaging employee community groups  cash rewards for healthy habits and fitness reimbursements  library of on-demand fitnes