Associate Principal, Stars Consulting Center of Excellence

Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.  Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood.  Energize the customer relationship:  Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.  Success starts with me:  Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.  Commit to learning:  Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.  Dare to innovate:  We challenge the status quo with creativity and innovation as our true north.  Better together:  We check our egos at the door. We work together, so we win together.  Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at [email protected]  Please provide your contact information and the details of your request so we can best assist you. Location: Remote, U.S.-Based Travel: Up to 75% About the Team Press Ganey's Stars and Regulatory Performance Improvement practice helps health plans improve quality outcomes, optimize Medicare Star Ratings performance, and navigate an increasingly complex regulatory environment. Our solutions include: Stars Center of Excellence: End-to-end support across HEDIS, CAHPS, HOS, Part D, and SNP performance, tailored to each organization's strategic priorities and Stars maturity. Regulatory Readiness: Expert guidance, readiness assessments, and simulation exercises for CAHPS, HOS, QHP, and state-specific quality programs, with actionable improvement plans tied to Stars and quality outcomes. Performance Stabilization: Governance frameworks, operational alignment, leadership coaching, and quality improvement strategies that help organizations maintain high performance during growth initiatives, M&A activity, and SNP expansion. Position Overview The Associate Principal, Stars Consulting Center of Excellence serves as both a strategic advisor and hands-on subject matter expert, leading complex Medicare Advantage performance improvement engagements for health plan clients nationwide. This role combines executive-level consulting, business development, project leadership, and deep technical expertise across Medicare Stars measures. The Associate Principal will personally lead analyses, develop client recommendations, drive measurable quality improvement outcomes, and build trusted relationships with senior health plan executives. Success in this role requires the ability to translate complex CMS regulations and Stars methodologies into actionable strategies that improve performance across CAHPS, HEDIS, HOS, medication adherence, and operational measures while identifying opportunities to expand Press Ganey's impact within client organizations. Key Responsibilities Consulting Leadership & Delivery Lead and personally deliver Medicare Stars consulting engagements across CAHPS, HEDIS, HOS, medication adherence, and operational performance measures. Serve as the firm's technical expert on HEDIS methodology, measure specifications, hybrid and administrative reporting, supplemental data strategies, and medical record review optimization. Translate CMS regulations, annual rate announcements, technical specifications, and Star Ratings methodology updates into clear, executable client strategies. Conduct detailed measure-level analyses and develop actionable recommendations that drive quality and Stars performance improvements. Develop executive-level presentations, strategic roadmaps, performance dashboards, client reports, and improvement playbooks. Manage multiple high-priority client engagements simultaneously while ensuring exceptional service delivery and measurable outcomes. Client Relationship Management Partner with health plan executives and operational leaders to identify opportunities, solve complex challenges, and achieve strategic goals. Serve as a trusted advisor to C-suite stakeholders, influencing decision-making and facilitating organizational alignment. Build and expand relationships across client organizations to increase engagement and drive long-term partnership growth. Identify opportunities to integrate Press Ganey solutions, including Hyperlift analytics, CAHPS, and HOS offerings, to maximize client value.