Associate Field Service Engineer (Fixed Term – 12-month assignment)

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research.   It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award.  To learn more: https://www.sonybiotechnology.com/us/ . This is a field-based position supporting the Boston market. Relocation assistance is not available, and candidates must reside in or be willing to relocate to the Boston area at their own expense. Position Summary   Sony Biotechnology is seeking a Associate  Field Service Engineer  to train with our flow cytometry service team in the New England and NY Metro region s . This is a  fixed-term position of up to 12 months , designed for recent college graduates interested in gaining hands-on technical field experience.   The position may potentially lead to a  full-time regular Field Service Engineer I position  for selected candidates, based on business needs, performance, and qualifications.   The Associate Field Service Engineer will work alongside experienced Field Service Engineers to learn how to support flow cytometry equipment at customer sites through installations, preventive maintenance, troubleshooting, and repair services. This will lead to working independently .   Primary Region   Boston, MA  Periodic travel to Eastern Canada and other Eastern sub-regions may be required on an as-needed basis   Key Responsibilities   Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs   Assist with troubleshooting technical issues related to flow cytometry instrumentation   Learn and follow service procedures, technical memos, safety standards, and documentation requirements , along with how to use Salesforce and prepare a Field Service Report.    Communicate product quality observations or service concerns to appropriate team members   Work closely with Field Service, Sales, and Field Applications teams   Support customer satisfaction through professional communication and timely follow-up   Assist with maintaining service parts and inventory organization , completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis .   Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics   Travel to customer sites as required within the assigned region   Qualifications   Applicants should be  recent college graduates within the past 6 months   Must hold a  2-year Associate degree  or  4-year Bachelor’s degree ( preferred )   Degree should be in  Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline   Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment   Strong analytical and problem-solving skills   Strong customer focus and professional communication skills   Highly organized with good follow-up skills   Self-motivated team player with a willingness to learn   Basic understanding of flow cytometry or related scientific disciplines is a plus   Computer skills required , including typing, email, and basic software use   Additional Requirements   Must have a valid driver’s license and own or have access to a reliable vehicle   Must hold a valid U.S. passport for potential travel to Canada   Must be authorized to work in the United States   Ability to travel, including overnight travel, as needed   Flexibility with schedule and ability to adapt to last-minute changes   Candidate will be expected to work from home learning how to assist customer’s on the phone/remotely for technical troubleshooting when not traveling to customer sites   Program Details   Fixed-term post graduate position of up to 12 months   Field-based role supporting the New England region or NY Metro region   May lead to a full-time regular position for selected candidates   Benefits SCA offers benefits-eligible fixed-term employees (who are scheduled to work 30 or more hours a week) certain benefits under the Sony Corporation of America Health and Welfare Benefits Plan. The following options are available to you and your eligible dependents. What we offer you: Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employees. Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents. Other Programs: Flexible Work Arrangements, including remote and hybrid work schedules Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs) A wide variety of employee business resource groups (EBRGs)   The target annualized base salary range for this position is $55,000 – $60,000. The   individual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location i