Associate Director, Test Security Investigations

Associate Director, Test Security   Investigations   College Board   –   Risk Management   Location:     This is a remote role. Candidates who live near CB offices have the   option   of being fully remote or hybrid (Tuesday and Wednesday in office) . All CB employees   are required to   occasionally travel to meet in person for business purposes.   Role Type :    This is a full-time position   About the Team     The Test Security team at   College   Board is a close-knit, collaborative team of   27   people with a passion for fairness in our assessments. The team is committed to protecting the integrity of all College Board assessments and the reputation of the organization. We pride ourselves on   conducting consistent, fair   investigations using   best-in-class investigative techniques and innovative tools and analyses   to prevent, deter and detect attempts to gain an unfair advantage on College Board exams.   Our investigative team   is currently made up of   7   individuals, but we work closely with our broader Test Security department to   lead investigations into fraud, potential misconduct and score validity issues in coordination with Information Security,   Platform Threat Intelligence , Psychometrics, Data Science and Operations as well as   a variety of external vendors to support   the administration and security of our assessments .   About   Opportunity       As the Associate Director of Test Security Investigations, you will   conduct   investigations into fraud, potential testing misconduct and score validity issues for College Board assessments.   Your primary focus will be managing cases   identified   through post-administration analyses, tips and reports as well as   monitoring   the web and social media for posts about test content and potential testing misconduct together with our third-party web monitoring vendor. You will manage investigative cases, including compiling relevant evidence for such cases and conducting interviews of impacted individuals, as needed. You will work closely with the investigative team and collaborate with other internal teams on such investigations to gather evidence for cases and apply consistent evidentiary standards for case disposition. Additionally, you will   contribute to enhancements in   investigative analyses and processes   by conducting   in-depth analysis of available data and analysis tools. Your role is critical in supporting the integrity of our assessments and our brand reputation .       In this role, you will:     Implement and enhance best-in-class test security services in support of valid and fair administration of all CB assessments (80%)   Complete thorough investigations of testing misconduct across College Board’s digital-based assessments within required timelines and provide case adjudication recommendations to managers based on overwhelming evidence (e.g., telemetry, data analytics, interviews, and social media detections).   Thoroughly review hotline tips and internal referrals to   identify   actionable information and potential next steps before an investigation is   initiated .   Conduct cross-functional collaboration with   Information Security,   Platform Threat   Intelligence , Data Science, and Psychometrics colleagues regarding security functionality needs for platforms and tools, enhancements to business processes to address data security access threats, and to ensure a thorough understanding of current and emerging test security threats.   Complete pre-exam data analytics prior to SAT and AP test administrations to   identify   higher risk test takers and implement mitigation measures. Conduct analyses within the   subsequent   30 days   to   identify   and inform managers of risk trends in certain international markets and higher risk states.   Execute the team’s structured communications framework to provide responsive and deescalating   assistance   to customers’ test security-related inquiries via the   timely   acknowledgement of inquiries and follow-on feedback within required timelines. When   appropriate , discuss investigative findings with our customers (i.e., students, parents   / legal guardians , and high school and college educators) and with an emphasis on providing feedback that conveys professional candor, clarity, and empathy.   Travel and conduct test day observations at test centers worldwide to assess test security compliance, conduct investigations, and share findings with fellow investigators to   identify   test security risk trends.   Support best-in-class test security services for all CB assessments with a targeted content monitoring and exposure strategy (20%)   Conduct overt and covert surveillance across various social media sites to detect, mitigate, and investigate the posting of exam materials.   Assist   test security colleagues in reviewing suspected content images detected by our web patrol vendor,   participate   in confirming the images’ validity, collaborate cross-functionally to discuss your findings, and initiate investigations to hold offending test takers accountable.   Assist   managers and colleagues in developing and implementing an enhanced content exposure strategy.    About You     To qualify for this role, you must have:    Experience in conducting thorough investigations into fraud and misconduct issues, preferably in educational or assessment settings   Skilled in   utilizing   advanced search techniques, social media platforms, and digital tools to gather, analyze, and interpret data   Adept critical thinking skills, including using data to inform decisions and actions      Excellent verbal and written communication skills, including facilitating meetings and presenting remotely and in-person to groups of 15 or more     Proven ability to build relationships and influence others to action   Experience in data analysis and evidence gathering and analysis skills, includ