Associate Director, Project & Program Management

BASIC FUNCTION – JOB PROFILE SUMMARY The Associate Director, Portfolio Acceleration is a high-visibility program management and product operations leadership role within the Pharmacy and Health Technology (PHT) Product Growth team. The role translates portfolio priorities into coordinated programs, establishes the governance and operating discipline required for execution, and provides senior leaders with clear visibility into progress, risks, dependencies, resources, and decisions. Working across functional leaders in Product, Technology, Marketing, Sales, Finance, Legal, and Customer Success, the Associate Director leads complex cross-functional initiatives, strengthens portfolio planning and delivery, and improves organizational readiness. The role will also support internal assessment and execution planning for market line extensions and expanded use cases, but does not own external business development, customer relationships, or direct selling activities. ESSENTIAL DUTIES AND KEY RESPONSIBILITIES The Associate Director facilitates portfolio program management within the Pharmacy and Health Technology product growth organization. The role converts organizational priorities into integrated plans, aligns work across functions, establishes governance and operating cadences, and drives execution from initiation through delivery, organizational readiness, and performance review. As a secondary responsibility, the role coordinates internal planning and execution for market line extensions and expanded use cases by aligning cross-functional inputs, timelines, dependencies, readiness activities, and leadership decisions. Success requires executive-level communication, strong cross-functional leadership, disciplined program and portfolio management, operational judgment, roadmap and dependency coordination, KPI management, process improvement, and the ability to drive accountability in a complex matrixed organization. The Associate Director regularly advises and collaborates with senior product directors and functional leaders, facilitates portfolio decisions, supports prioritization and resource allocation, and recommends improvements to planning, governance, product delivery, and organizational effectiveness. Key Responsibilities • Lead complex, cross-functional programs that advance portfolio priorities, product delivery, launch readiness, operational improvements, and strategic initiatives. • Translate leadership priorities into integrated program plans with clear scope, ownership, milestones, dependencies, resources, risks, decisions, and success measures. • Establish and manage portfolio governance, decision forums, operating cadences, standards, and repeatable processes that improve transparency, accountability, and execution predictability. • Partner with senior product directors and functional leaders across Product, Technology, Marketing, Sales, Finance, Legal, Customer Success, and Operations to align priorities, sequencing, resources, and execution. • Support Product Leaders in communicating product roadmaps across functions, identifying dependencies and execution considerations, and evaluating potential market line extensions that can contribute to business growth. • Define, standardize, and manage portfolio-level KPIs, reporting, and performance reviews covering delivery, readiness, adoption, initiative health, and business outcomes. • Prepare and present concise portfolio, program, performance, risk, and decision updates that enable timely action by senior leadership. • Anticipate and remove cross-functional barriers, manage complex risks and interdependencies, and escalate decisions required to maintain delivery commitments. • Lead continuous improvement of portfolio planning, program management, commercialization, delivery models, tools, reporting, and ways of working. OTHER DUTIES • Lead, facilitate, or participate in leadership forums and working sessions required to advance portfolio, program, delivery, and operational priorities. • Complete required corporate training and participate in company initiatives and performance planning activities. • Perform other duties and lead special, strategic projects as assigned. JOB QUALIFICATIONS Education: Bachelor’s degree or an equivalent combination of education and relevant professional experience required. MBA preferred. Experience: • 10 or more years of experience in enterprise program management, product operations, portfolio management, product delivery, or a related discipline. • Demonstrated success leading complex, cross-functional programs from strategy and planning through execution, organizational readiness, and measurable results. • Experience establishing governance, operating cadences, integrated plans, portfolio KPIs, executive reporting, roadmap coordination, and process improvements. • Proven ability to advise, influence, and build credibility with senior product directors and functional leaders while mobilizing teams without direct authority in a matrixed organization. • Strong operational judgment, analytical capability, facilitation, communication, and decision-making skills in ambiguous environments. • Healthcare, healthcare technology, pharmacy, clinical content, or experience in a similarly complex regulated environment preferred. Other Knowledge, Skills, Abilities or Certifications: • Program Leadership: Converts strategic priorities into integrated programs and drives delivery across multiple functions and workstreams. • Product Operations: Establishes governance, operating cadences, standards, tools, and repeatable processes that strengthen organizational execution. • Cross-Functional Leadership: Aligns senior stakeholders, clarifies accountability, facilitates decisions, and drives execution without direct authority. • Portfolio Planning: Aligns priorities, roadmaps, dependencies, sequencing, capacity, and resource needs across product and functional team