Associate Client Success Manager - Retail Media

Inmar Intelligence is seeking an Associate, Client Success Manager – Retail Media to support the execution and growth of retail media programs across our Consumer Packaged Goods (CPG) client portfolio. This role is designed for an early-career professional who is ready to build deeper expertise in retail media, client success, and data-driven marketing. The Associate CSM will work closely with Client Success leaders, Sales, Media Operations, Analytics, and other cross-functional partners to support clients throughout the campaign lifecycle—from planning and activation through optimization, reporting, and post-campaign insights. The ideal candidate is highly organized, curious, analytical, and client-focused, with a foundational understanding of digital advertising, retail media, shopper marketing, or account management. This individual should be comfortable working with data, managing multiple priorities, communicating with clients and internal teams, and taking increasing ownership as their knowledge and experience grow. Client & Campaign Support Support the day-to-day management and execution of retail media campaigns across assigned clients Coordinate campaign timelines, deliverables, and internal handoffs to help ensure accurate and timely execution Partner with Client Success Managers and cross-functional teams to support campaign launches, optimizations, and reporting Monitor campaign progress and performance, escalating risks or issues when appropriate Assist with client communications, status updates, meeting preparation, and follow-up Maintain accurate documentation of client priorities, campaign decisions, action items, and next steps Develop increasing ownership of client and campaign responsibilities as experience and expertise grow Retail Media Strategy & Planning Support the development of media recommendations aligned with client objectives and campaign goals Assist with audience, channel, and activation recommendations using available shopper, retail, and behavioral insights Develop familiarity with retail media channels, platforms, audiences, and measurement approaches Support proposal development and RFP responses by gathering data, insights, and relevant recommendations Research client categories, competitive activity, and retail media trends to inform planning Partner with senior team members to translate client objectives into actionable media plans Performance, Reporting & Insights Monitor campaign performance and help identify trends, risks, and opportunities Support development of client-facing campaign reporting, Wrap decks, QBRs, and other performance materials Analyze campaign results across key metrics such as ROAS, sales impact, attribution, and incrementality Help translate campaign data into clear insights and recommendations for clients Partner with Analytics and Media teams to ensure reporting is accurate, timely, and aligned with client expectations Build the ability to connect campaign results to broader client business objectives Client Relationships Build strong working relationships with client contacts and agency partners Participate in client meetings and contribute to campaign updates, reporting discussions, and planning conversations Respond to client questions and requests in partnership with the broader Client Success team Develop an understanding of client business objectives, priorities, and challenges Proactively identify questions, needs, or potential opportunities and bring them to the appropriate team member Build toward greater ownership of client relationships as experience and capabilities develop Revenue & Growth Support Develop an understanding of how Client Success contributes to client retention, expansion, and revenue growth Help identify signals that may indicate additional client needs or media opportunities Surface potential upsell, cross-sell, or expansion opportunities to Client Success and Sales partners Support renewal and expansion conversations through strong execution, reporting, and performance storytelling Build knowledge of Inmar's broader capabilities and how they can address client business needs Cross-Functional Collaboration Partner closely with: Client Success Sales Media Operations Analytics Creative Solutions Product and Platform teams The Associate CSM will: Coordinate across teams to keep campaigns and client deliverables moving forward Communicate timelines, dependencies, and potential risks Support effective handoffs between teams Help ensure client expectations are understood and aligned internally Contribute to process improvements that increase efficiency and improve the client experience Required Qualifications 2+ years of professional experience in retail media, digital media, advertising, shopper marketing, customer success, account management, client services, marketing, or a related field Foundational understanding of digital advertising and/or retail media Strong organizational and project management skills with the ability to manage multiple priorities Strong written and verbal communication skills Comfort working with data and performance metrics Ability to interpret information and communicate key takeaways clearly Strong attention to detail and commitment to high-quality execution Ability to collaborate effectively across teams Curiosity and willingness to learn new platforms, technologies, and media concepts Ability to operate effectively in a fast-paced, evolving environment Preferred Qualifications Experience supporting retail media, shopper marketing, digital advertising, or CPG clients Familiarity with retail media ecosystems and platforms such as Walmart Connect, Kroger Precision Marketing, Instacart, Amazon Ads, or similar platforms Exposure to campaign performance metrics such as ROAS, attribution, sales lift, and incrementa