Associate Account Director

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch. By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com . About this position: We're looking for an Associate Account Director to own the retention, renewal, and expansion of a portfolio of mid-market and lower-tier enterprise customers. You'll drive Net Revenue Retention through renewals, services expansion, and repeat campaign business, ensuring clients achieve measurable value from Later's creator-led programs and managed-services engagements.This is a commercial and strategic leadership role within the evolving creator and influencer marketing ecosystem.  This is a revenue-owning role for someone who combines strong commercial execution with disciplined account management. You'll independently own your accounts, developing and executing growth strategies, maintaining healthy renewal pipelines, and proactively identifying expansion opportunities in creator strategy, engaging leadership when account risks, commercial opportunities, or customer needs call for additional support. Reporting to the Director, Client Solutions, you'll work cross-functionally with Sales, Services, Product, and Finance to deliver a seamless, high-impact customer experience. What you'll be doing: Own Revenue & Account Performance Own and execute growth plans across assigned accounts, driving repeat campaign business, services expansion, and long-term partnership growth. Manage day-to-day commercial management of accounts, including renewal timelines, opportunity tracking, and pipeline hygiene. Identify and develop expansion opportunities within assigned accounts, engaging leadership on complex or high-value commercial opportunities. Maintain accurate forecasts and proactively surface risks or opportunities within the portfolio. Coordinate closely with Services, Sales, and Delivery teams to ensure campaigns and engagements launch successfully and drive customer impact. Creator & Influencer Strategic Leadership Bring a strong understanding of the creator and influencer ecosystem and how it is evolving across social, media, commerce, and culture. Translate market trends, platform shifts, creator behavior, and performance insights into actionable recommendations for clients. Challenge client thinking when appropriate and help them identify new ways to use creator and influencer marketing to solve business problems. Partner with Strategy, Services, Data, and Product teams to develop differentiated solutions that reflect client objectives and emerging market opportunities. Use client feedback and market insight to help shape Later’s services, products, and strategic priorities. Lead Strategic Customer Engagement Serve as a strategic advisor to clients, bringing proactive recommendations and a clear point of view on creator strategy, influencer marketing, social trends, measurement, and emerging opportunities. Lead business reviews across assigned accounts, bringing in senior leadership when the opportunity, risk, or stakeholder level warrants additional involvement. Maintain account maps that track stakeholders, decision makers, and organizational changes. Develop and maintain Mutual Success Plans tied to measurable customer outcomes. Serve as a key point of contact for day-to-day customer needs, ensuring issues are addressed quickly and effectively. Drive Value & Partnership Impact Ensure clients achieve measurable business impact from creator-led campaigns and managed-services engagements. Identify churn risks early and implement mitigation strategies. Partner closely with Services to scope and execute engagements that deepen customer impact. Operate with Excellence & Continuous Improvement Maintain high operational rigor across CRM hygiene, forecasting, and internal communication. Leverage AI and automation tools to improve efficiency and scale account workflows. Stay current on trends in influencer marketing, social platforms, and the broader marketing ecosystem. Continuously refine account planning and stakeholder management approaches based on performance data. What success looks like: Consistently delivering creator-led programs on time and at a high standard, with strong cross-functional coordination and minimal client escalation. Building durable, multi-threaded relationships that reduce churn risk. Maintaining accurate forecasting with no surprises. Customers clearly articulating the business value and impact of partnering with Later. Operating as a trusted internal and external partner in dynamic, fast-moving environments. What you bring: We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply! 7-9+ years of agency account management, client services, or campaign leadership experience, including responsibility for client retention, revenue growth, and multiple concurrent client relationships. Influencer marketing experience requir