Assistant Rooms Manager

SUMMARY   The Assistant Rooms Manager will be responsible for management and day to day operations for the Housekeeping and Front Office department.  ESSENTIAL FUNCTIONS Responsible to conduct inspections of guest rooms and public areas while providing exceptional levels of service, including day to day support of the Director of Housekeeping. Management of housekeeping team including mentoring, coaching, counseling and training. Ability to build an exceptional housekeeping team while supporting the Director of Housekeeping.  Working with Workday software and recruiting system software.  Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.   Hire, train, supervise and develop colleagues for maximum effectiveness. Provide seamless employee relations with contract employees, ensuring proper training and culture integration. Establish safe working conditions through appropriate training.  Guest Service:   You will greet and welcome guests with a warm and professional demeanor, including handling luggage and parking services, providing a high level of personalized service. In addition, you will serve as the main point of contact for guests during their stay, offering assistance, following up and following through on any requests and take proactive measures to prevent potential concerns.  Personalized Service:   Anticipate and fulfill guests' needs and preferences, including arranging special requests, obtaining preferred housekeeping service times to top tier VIP’s during their stay, reservations, and providing information about the property and its amenities.  Room Preparation:   Ensure guest rooms and suites are meticulously prepared and maintained, including turndown service, ensuring cleanliness, and restocking amenities. In addition foster a welcoming environment for guests  Dining Service:   Provide in-room dining services, taking orders, setting up tables, and recommending food and beverages tailored to guests based on guest preferences and dietary requirements.  Concierge Duties:   Provide recommendations and reservations for local attractions, restaurants, and activities. Assist with transportation, airport transfers, and any special requests, ensuring timely and seamless experiences for guests.  Organization and Efficiency:   Manage guest requests efficiently with an organized schedule, coordinate with various departments, handle transactions, and stay informed about the facility layout and guest records for seamless service. In addition, maintain knowledge of facility floor plan, including emergency exits  Maintain Guest Privacy:   Respect and uphold the privacy and confidentiality of all guests and their personal information.   Problem Resolution:   Address any guest concerns or issues promptly and professionally, seeking swift and effective solutions.  Additional tasks:   Cross-train in the Rooms Division department, providing support for PBX, guest transportation, and assisting the Front Desk operations as the needs arise.  QUALIFICATIONS   High School Diploma or equivalent is required, Bachelor’s Degree preferred.  Two plus years’ experience in housekeeping within a luxury resort.  Must have Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook. Opera preferred.  Must be able to speak, read, write and understand the primary language(s) used in the workplace.  Must be able to read and write to facilitate the communication process.  Requires good communication skills, both verbal and written.  Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.  Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.  Knowledge of hotel housekeeping operations.  Must possess basic computational ability.  Must possess basic computer skills.  Budgetary analysis capabilities required.  Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.  PHYSICAL REQUIREMENTS   Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.  The pay scale The pay scale Assistant Rooms Manager is $75,00.00 to $80,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. Live Your Passion.  Add Your Magic.               At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.   Talent Plus Online Assessment Information & Alternative Selection Process Request As part of its interview process, Pendry Manhattan West uses Talent Online Assessments, a hiring tool administered by Talent Plus, a third-party management consultant company. These Assessments consist of a series of questions related to your talents and abilities which are then analyzed by human resource professionals in conjunction with the other aspects of Pendry Manhattan West’s ap