Assistant Facility Manager

Job Type: Full time   Exempt/Non Exempt: Salary Job Description: Position Schedule / Shift:  Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and  Saturday,  8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position.   Position Summary :     As an Assistant Manager,   you’ll   support the Facility Manager in overseeing the daily operations of the automotive repair facility. This role   is responsible for   helping drive operational performance, supporting team development, managing workflow, and ensuring   a high level   of customer service. The Assistant Manager helps   monitor   key business metrics,   assist   with employee coaching and development, and provide leadership and operational support to ensure efficient shop operations and a positive customer experience.   Key Responsibilities :   Support daily shop operations, including financial performance, expenses, inventory, and workflow.   Monitor business results and help drive productivity, revenue, and profitability goals.   Supervise and coach Service Advisors and other team members to meet performance and customer service expectations.   Partner with the Facility Manager on employee development, performance management, and policy compliance.   Resolve customer concerns and   maintain   a high level   of customer satisfaction.   Promote safety compliance and   assist   with incident investigations and corrective actions.   Help ensure the location meets operational, customer service, and business   objectives .   Partner with the Facility Manager to drive customer satisfaction, employee engagement, productivity, volume, revenue, gross profit, and overall business performance.   Qualifications :   Required   High school diploma, GED, and/or technical school certification   required     Valid driver's license   required .   At least 1 year of experience working with automotive or truck systems.   Ability to analyze financial and operational data,   identify   opportunities and risks, and make sound business decisions.   Proven leadership, teamwork, and relationship-building skills.   Strong communication   skills with the ability to work effectively with employees, customers, business partners, and leadership.   Results-driven and able to perform in a fast-paced environment while handling multiple priorities and challenging situations.   Preferred   Bachelor’s Degree preferred.    Previous  supervisory or management and/or project management experience.    Customer service and sales experience.     Work Environment :    This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).    Frequent standing and walking.      Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.      Compensation   & Benefits Overview :   ACG   complies with   all applicable state and local laws   regarding   required benefits (including PTO,   paid   sick leave,   etc.) .   Compensation   Assistant Facility Managers will earn a competitive annual salary of $55,000 - $70,000 with monthly bonus potential based on performance.   Benefits   At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.   Health & Wellness   Medical plans with multiple coverage options, including HSA eligibility .   Prescription drug coverage .   Dental and vision benefits .   Employee Assistance Program (confidential support services) .   Financial Protection & Insurance   Company-paid basic life insurance .   Optional supplemental life insurance and dependent coverage .   Short-term and long-term disability coverage .   Critical illness, accident, and pet insurance options .   Retirement & Savings   401(k) plan to support long-term financial goals .   3% automatic deferral upon   eligibility;   may contribute 1% to 50% of eligible earnings, either pre or post tax .   Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting .   A dditional   company   contribution of   4% of pay   each pay   day   into   your account; 100% vested after three (3) years of service .   Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options .   Time Off & Leave   Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at   90 days   of employment.   Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include   additional   PTO based on role and/or state & local requirements.    Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will   accrue   at a minimum of 3 hours per month.   Paid Holidays:    Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating   holidays   and 1 volunteer day. Holidays vary by business unit schedules.   Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.   Paid leave programs, including parental, bereavement, jury duty, and military leave .   Career Growth & Education   Tuition   assistance   (up to $5,250 annually; 80% covered by ACG) .   Professional certification support with 100% reimbursement for eligible programs .   Opportunities for career development and advancement .   Additional Perks   Complimentary AAA membership with roadside   assistance   and travel discounts .   Adoption   assis