Artificial Intelligence Software Engineer

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Artificial Intelligence Engineer within PNC's technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Strongsville, OH, Birmingham, AL, Denver, CO. Why This Job Matters As a Software Engineer, you will be responsible for supporting PNC's Data & Analytics (DnA) organization by designing, developing, and deploying AI-powered applications and agentic systems that leverage large language models (LLMs), orchestration frameworks, and enterprise data platforms. You will work closely with data scientists, data engineers, and business stakeholders to translate business needs into scalable AI solutions. In addition to development responsibilities, you will monitor production AI solutions, analyze performance and telemetry metrics, identify optimization opportunities, and implement enhancements to improve reliability, efficiency, and business outcomes. What You'll Do • Design, build, test, and deploy AI agents and GenAI-driven applications. • Develop agentic workflows utilizing modern orchestration frameworks such as LangGraph and LangChain. • Build integrations with internal and external systems through REST APIs and other service interfaces. • Implement and support Model Context Protocol (MCP) based solutions and integrations. • Develop AI-powered automation solutions for data and analytics use cases. • Collaborate with data scientists to operationalize AI models and measure business impact. • Monitor deployed AI agents using observability and telemetry tools to evaluate performance, reliability, and usage patterns. • Troubleshoot, optimize, and maintain AI applications in production environments. • Partner with data engineers and analytics teams to automate and enhance data workflows. • Contribute to best practices for AI engineering, model governance, scalability, and software development. Preferred Experience • Experience building or integrating AI, machine learning, Generative AI, or LLM-based solutions. • Experience deploying and supporting production software solutions. • Experience building autonomous or agentic AI systems. • Experience with PySpark and/or data engineering pipelines. • Familiarity with cloud-native development and AI services. • Experience with observability, monitoring, telemetry, and operational analytics. • Experience working in large-scale enterprise environments. Technical Skills • Hands-on experience developing applications in Python. • Experience with agent orchestration frameworks such as LangGraph and/or LangChain. • Experience developing and consuming REST APIs. • Knowledge of Model Context Protocol (MCP) concepts and AI tool integrations. • Strong problem-solving skills and ability to work in a collaborative environment. Why PNC • Be part of an organization where people are the greatest differentiator and competitive advantage. • Work in a collaborative, inclusive culture where employees are respected, valued, and empowered to contribute. • Help shape innovative AI, data, and analytics solutions that drive meaningful business outcomes. • Partner with talented engineers, data scientists, and business leaders on enterprise-scale initiatives. • Contribute to a technology organization focused on innovation, scalability, and continuous improvement. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Develops, tests and implements software solutions. Designs software solutions to address business needs. Writes code, tests and deploys software. Prepares technical and procedural documentation required for software. Maintains and debugs software. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Agile Methodology, Cloud Computing, Computer Programming, Debugging, Object-Oriented Programming (OOP), Programming Languages, Software Design, Software Development, Systems Architecture, Version Control Competencies Application Design, Architecture, Application Development Tools, Application Maintenance, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/Documentation Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments   No Req