Analytics & Research Senior Scientist

Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.  Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood.  Energize the customer relationship:  Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.  Success starts with me:  Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.  Commit to learning:  Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.  Dare to innovate:  We challenge the status quo with creativity and innovation as our true north.  Better together:  We check our egos at the door. We work together, so we win together.  Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at [email protected]  Please provide your contact information and the details of your request so we can best assist you. The Senior Research & Analytics Scientist is a senior individual contributor who provides scientific leadership across a portfolio of products, programs, and strategic initiatives focused on measuring patient experience in healthcare. Serving as the primary methodological authority, this role ensures the validity, reliability, actionability, and comparability of survey-based measures, benchmarking   and comparative performance measurement   programs, analytics solutions, and emerging data products.   The Senior Scientist partners closely with Product, Engineering, Data Science, Operations, Client Support, Advisory, and Executive Leadership to solve complex measurement challenges, guide strategic decisions, and drive innovation. The role focuses on survey science, benchmarking   methodology , psychometrics, and applied analytics, distinguishing it from traditional data science roles centered on model or software development.   As a trusted advisor, the Senior Scientist translates complex scientific concepts into actionable recommendations while balancing methodological rigor with business and operational needs. The role   establishes   and maintains the standards, governance frameworks, and validation processes that ensure data, measures, and insights are trustworthy, methodologically sound, and fit for use in client decision-making, benchmarking,   quality improvement, and advanced analytics.   This position offers the opportunity to combine scientific rigor with   creativity   to develop new measurement approaches and analytics solutions. A central focus is elevating the   patient   voice by ensuring patient experiences are accurately captured, meaningfully interpreted, and translated into insights that improve healthcare quality and outcomes.   Key Responsibilities   Scientific Leadership &   Consultation   Serve as the primary methodological authority for assigned products, benchmarking programs, and strategic initiatives   Provide scientific leadership and consultation on measurement, benchmarking, analytics, reporting, and   methodology   decisions   Represent Research & Analytics in cross-functional, client, and executive discussions, translating complex findings into actionable recommendations   Serve as an escalation point for complex methodological issues, client concerns, and critical business decisions requiring scientific guidance   Evaluate the benefits, risks, and methodological implications of key decisions, ensuring measurement quality, benchmark integrity, and stakeholder trust   Survey Science & Measurement Methodology   Lead the design, evaluation, and continuous improvement of survey instruments and measurement frameworks   Apply   expertise   in survey   methodology , questionnaire design, sampling, weighting, bias mitigation, and survey operations   Ensure the reliability, validity, comparability, and intended use of measures through validation studies, equivalency testing, and evaluation of survey design and administration approaches   Maintain methodological standards and best practices   Product Enablement   Partner with Product   and Engineering   across   the product lifecycle   Evaluate and guide the methodological design, validation, implementation, and ongoing enhancement of products, reporting capabilities, survey content, and measurement solutions   Benchmar