Analyst Procurement Operations

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the  Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at  www.msgentertainment.com . Who are we hiring?    The  Procurement Operations Analyst  is a multi-disciplinary role responsible for end-to-end Source-to-Pay (S2P) process documentation and governance,  P rocurement analytics and performance reporting, Req-to-PO operational execution, P2P compliance, vendor qualification and risk assessment, Coupa SIM supplier onboarding, and ServiceNow ticket administration.  This role  supports the standardization, measurement, and continuous improvement of  P rocurement operations across the MSG Family of Companies.   What will you do?   End-to-End S2P Process Support & Documentation   Develop, document, and maintain standard operating procedures (SOPs) for all Source-to-Pay workflows   Create and update RACI matrices, approval authority matrices, and governance frameworks   Map current-state and future-state process flows across  P rocurement operations   Ensure process documentation remains audit-ready and aligned with internal controls   Procurement Policy & Governance Execution   Draft, revise, and maintain  P rocurement policies and procedural guidelines   Support exception management processes and document policy deviation rationale   Maintain audit-ready documentation for internal and external compliance reviews   Partner with Legal, Finance, and Compliance to ensure policy alignment   Procurement Performance & Insight Generation   Build and maintain SpendHQ dashboards to track  P rocurement KPIs and savings performance   Identify savings opportunities, cost avoidance trends, and spend anomalies through data analysis   Track and report on cycle times, compliance rates, and operational efficiency metrics   Develop ad hoc analys i s to support strategic decision-making   Executive & Category Reporting   Prepare monthly  P rocurement performance decks for leadership review   Develop quarterly governance review materials with trend analysis and recommendations   Maintain and update RFx templates, category profiles, and sourcing summaries   Consolidate cross-functional data into executive-ready presentations   Req-to-PO Operational Ownership & P2P Compliance   Manage end-to-end requisition-to-purchase-order processing, ensuring accuracy and timeliness   Monitor and reduce maverick  spend  through compliance audits and stakeholder education   Conduct regular P2P compliance reviews and flag exceptions for resolution   Ensure PO accuracy including pricing, terms, delivery dates, and cost center allocation   Vendor Qualification & Risk Assessment   Conduct vendor qualification reviews including D&B report analysis and financial risk scoring   Administer the vendor qualification workflow within ServiceNow   Assess supplier risk profiles and maintain the Vendor Classification Matrix   Coordinate with stakeholders to gather and validate vendor documentation and references   Coupa SIM & Supplier Onboarding   Manage end-to-end supplier onboarding through Coupa Supplier Information Management (SIM)   Administer the supplier portal, ensuring accurate and complete supplier profiles   Collect, validate, and maintain tax documentation (W-9/W-8), banking information, and insurance certificates   Troubleshoot supplier registration issues and serve as first point of contact for onboarding inquiries   ServiceNow Ticket Administration & Queue Management   Route, triage, and manage Supplier Request Center (SRC) tickets within ServiceNow   Monitor SLA adherence and escalate aging tickets per established protocols   Produce queue health reports and identify bottlenecks in ticket resolution   Maintain accurate ticket categorization and documentation for audit and reporting purposes   Continuous Improvement & Maturity Advancement   Identify process bottlenecks and recommend automation or workflow enhancements   Support  P rocurement maturity assessments and roadmap development   Contribute to system enhancement testing (Coupa, ServiceNow, SpendHQ)   Benchmark internal processes against industry best practices and propose improvements   What do you need to succeed?   Bachelor's degree in Business Administration , Supply Chain Management, Finance, or related field   2-3  years of experience in  P rocurement operations, sourcing support, or supply chain analytics   Demonstrated experience with procure-to-pay (P2P) processes and purchase order management   Proficiency in  P rocurement systems (Coupa strongly preferred) and ERP platforms   Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data modeling)   Experience with spend analytics tools and dashboard development   Strong written and verbal communication skills with the ability to present to senior stakeholders   Proven ability to manage multiple priorities in a fast-paced environment   Detail-oriented with a commitment to data accuracy and process integrity   Experience with ServiceNow (particularly ITSM or  P rocurement modules)   Familiarity with SpendHQ or comparable spend intelligence platforms   Experience with supplier risk assessment methodologies and vendor qualification frameworks