Advising and Retention Supervisor

Chamberlain With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide. Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. Chamberlain is accredited by the Higher Learning Commission ( www.hlcommission.org ), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu , and follow Chamberlain on Instagram , Facebook and LinkedIn . Opportunity at a Glance The Supervisor, Advising and Retention Services plays a critical leadership role in supporting student success and driving institutional growth. This position oversees a team of Advising and Retention Specialists or Student Support Liaisons, ensuring high-quality service delivery and operational excellence. The Supervisor is responsible for executing and prioritizing persistence strategies that promote student persistence, improve academic outcomes, and enhance the overall student experience. This leader models the Covista values, fosters a culture of Chamberlain CARE, and contributes to institutional initiatives, process improvements, and departmental alignment. Responsibilities Supervise a team of advising and retention specialists or student support liaisons. Responsible for executing persistence tactics focused on continuing/resume student enrollment which improve student academic outcomes and contributes to the growth of the university. Partner with the Student Support Liaison leadership to provide coordinated support for students, ensuring seamless communication, timely issue resolution, and a consistent student experience. Act as the liaison for deans, faculty, and campus/online administrators in support of students and acts as a SME for advising & retention initiatives and programs. Collaborate with Advising and Retention Services leadership to execute the university’s persistence strategy and drive total enrollment. Assists with prioritizing persistence tactics and outreach strategies throughout the session to support students and drive session-to-session enrollment. Responsible for supporting advisors through refresher trainings, ensuring their program knowledge is up to date, and coaching through difficult conversations. Serve as the primary point of contact for escalated student issues, conducting thorough research to identify solutions and ensuring timely, satisfactory resolution. Demonstrate world-class customer service by taking full ownership of student inquiries and concerns. Assist students with appropriate course registration and ensure students understand degree and practicum application requirements (as applicable per program). Advocates for students’ academic, financial, and healthcare compliance advising needs to support successful enrollment, engagement, and completion of educational goals by proactively monitoring progress using predictive analytics to identify at-risk scenarios, implementing strategies that promote academic success, and engaging with students to address barriers to persistence or graduation through timely resource referrals. Advise students on university policies and procedures, self-service tools, program requirements, and related academic, financial aid, and healthcare compliance/practicum matters. Provides financial advising throughout the student lifecycle by continuously monitoring student accounts, offering guidance on financial eligibility, and exercising discretion to assess and adjust financial plans. Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for students in their assigned program/campus locations and/or by assisting multiple program/campus locations based on enrollment needs. Documents all interactions in the appropriate institutional systems. Maintain a thorough understanding of all Title IV and academic programs, policies and procedures. Identify opportunities and implement process and technology solutions that enhance the student retention journey. Collaborates with other departments and functional areas to deliver an optimal student experience. Lead or contribute to university and departmental initiatives, including process improvement efforts. Represent the Advising and Retention Services department in meetings and actively participate in institutional activities and events. Conduct team meetings and serve as the primary point of contact in the absence of the immediate supervisor, providing leadership and guidance to support the team’s alignment with departmental vision and purpose. Performs other duties as assigned Complies with all policies and standards Bachelor's Degree Required 5+ years experience in customer service, academic advising, financial aid advising, higher education or related experience Required and 1+ year as a Sr Executive Advising and Retent