Admissions Support Counselor - Texas Student Experience

Job Posting Title: Admissions Support Counselor - Texas Student Experience ---- Hiring Department: Texas Student Experience ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Sep 28, 2026 ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes Must be eligible to work in the United States on a full-time basis for any employer. Purpose To assist students, counselors and families through the admissions and enrollment process. Responsibilities E xplain admissions process and assist with troubleshooting issues related to incomplete applications. G uide students, parents and counselors through the admissions event registration system. I nteract with other University departments to troubleshoot needs and counsel students as needed to assist with resources such as completing financial aid requirements and signing up for new student orientation. P rovide customer service to students, parents, counselors and other stakeholders via phone, email, virtually and in person. R esponsible for answering questions and providing general information and solving issues related to college search, admission process and new student enrollment using available tools and follow procedures and policies for handling cases. R esponsible for timely follow-ups until the issue is resolved or escalated appropriately, following procedures. S cheduled work hours may vary, including evenings and weekends. S erve as a student-service resource for general University information including providing appropriate referrals for campus resources, assist students with navigating and accessing information on the University website. U se appropriate resources and tools such as phone management system and student record systems regularly for up to date and accurate record keeping. C ontribute to broader enrollment operations initiatives and supports cross-functional efforts that advance the goals and priorities of Enrollment Operations and the broader Texas Student Experience portfolio. Participate in cross-training activities to develop and maintain working knowledge of related enrollment operations, systems, processes, and procedures. Provide operational support to other areas of Enrollment Operations during periods of increased volume, staffing needs, critical deadlines, or other identified operational priorities. Collaborate with colleagues across Texas Student Experience to identify opportunities for shared processes, improved workflows, consistent practices, and more effective use of technology. Contribute to a culture of collaboration, flexibility, and shared responsibility across Enrollment Operations and the broader Texas Student Experience portfolio. Other related functions as assigned. Required Qualifications High school diploma (or GED) + 5 years experience  of providing direct customer service. Excellent interpersonal and communication skills and the ability to interpret and explain information. Highly motivated, focused, and results-oriented. Demonstrated ability to provide accurate information in a courteous, friendly, concise, and approachable manner. Demonstrated ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues. Demonstrated ability to learn complex University organization, policies, and procedures related to the position. Ability to meet deadlines. Ability to work flexible hours including nights and/or weekends and some holidays. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Bachelor’s Degree and one year providing direct customer service. Proficiency in Spanish. Knowledge of The University of Texas at Austin, including institutional and unit policies, procedures, and processes. Salary Range $43,000 Working Conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important   for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position i