Administrative Assistant

Position Overview Provides administrative and case management support services to the Case Management and operations staff. Key Responsibilities · Receives calls from the providers, claimants, Attorneys and Accounts and takes in all necessary and pertinent information or forwards the calls to the appropriate recipient. · Generates and processes TCM and FBCM correspondence in accordance with departmental policy and procedures. · Prepares all CM letters and reports received via email or fax in accordance with department policy and procedures. · Creates letters within 24-48 hours of receipt of request from case manager · Receives medical records/information from provider, enters information into CASEANYPLACE and forwards to case manager for further direction. · Enters and sends all necessary documents, i.e. introduction letters, professional authorization letters, visit confirmation letters, medical record requests, etc. · Contacts adjusters when directed by the Case Manager. · Enters daily billable time and notes in CASEANYPLACE to correspond with administrative activity that can be captured. · Performs other administrative assistant duties as assigned. Required Skills and Qualifications · Accountability: Exhibit and drive a sense of urgency, responsiveness and credibility. · Adaptability: Ability to work effectively in a fast-paced environment while consistently producing error-free work and meeting deadlines. · Communication: Speak clearly, listen actively and convey information effectively both verbally and in writing. · Customer Service: Respond promptly to customer inquiries, build relationships of trust and respect, and strive to meet and/or exceed expectations. · Organization: Demonstrate effective time management, prioritization, and organizational skills. · Professionalism: Demonstrate positive and effective interpersonal and relationship management skills internally and externally · Teamwork: Contribute to building a positive team environment, gives and receives feedback, and listens to others’ views. Education · High School Diploma or equivalent plus up to one (1) year of related experience. · Associate or bachelor's degree a plus. Work Environment & Location · Work performed in an office environment or remote office setting. · Job performed while sitting. Compensation & Benefits • Competitive base salary • Comprehensive benefits package (healthcare, 401k, PTO, etc.)