Accounts Payable Specialist

Compensation Details: $21.83 - $27.38 per hour Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: Weekly Pay Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).  Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents Paid Time Off Programs (incl. vacation, paid sick time, holiday pay) Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical yearly review Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and more Adoption cost reimbursement Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events * Benefits are provided in compliance with applicable policies. Job Description: The Accounts Payable Specialist manages the end-to-end lifecycle of dispute cases, including vendor claims, chargebacks, shortages, damage-related deductions, and repayment requests. Working closely with vendors, retailers, and cross-functional business partners, this role investigates complex issues, validates supporting documentation, determines appropriate resolutions, and helps ensure financial accuracy and compliance with company policies. The position also supports operational controls, process improvements, and collaborative problem-solving that strengthens business relationships and improves efficiency. What You’ll Do Manage the end-to-end lifecycle of dispute cases, including vendor claims, chargebacks, damage-related deductions, shortages, and repayment requests. Prioritize and manage dispute queues, shared inboxes, and follow-up activities to support timely investigation, resolution, recovery, and compliance with established service-level expectations. Research and resolve claim, deduction, payment, and account discrepancies in response to vendor and internal business partner inquiries. Review data and supporting documentation across multiple systems to validate claims, identify discrepancies, determine root causes, and resolve exceptions. Document case activity, decisions, supporting evidence, and follow-up actions clearly and consistently to support quality, audit readiness, and prevention of re-disputes. Partner with Vendor Compliance, warehouse operations, merchandising teams, retailers, and other departments to resolve complex issues and support financial recoveries. Perform daily controls, queue reviews, documentation validation, recovery reconciliation, and aging reviews to maintain accuracy, compliance, and audit readiness. Monitor performance measures such as service-level adherence, case quality, documentation accuracy, recovery timeliness, aging, and productivity. Support onboarding, training, and knowledge sharing by reinforcing accounts payable policies, dispute procedures, and documentation standards. Participate in process improvement initiatives, system enhancements, and special projects that increase efficiency, strengthen controls, and reduce rework. Who You Are You are a collaborative problem solver who thrives on investigating and resolving complex vendor disputes. You have a strong attention to detail and a passion for identifying root causes, validating documentation, and delivering accurate, timely resolutions. You excel at managing a high-volume portfolio of dispute cases while balancing competing priorities and service expectations. Through effective communication and partnership with vendors, retailers, and cross-functional teams, you help drive successful outcomes and maintain strong business relationships. You continuously seek opportunities to improve processes, reduce rework, and enhance operational efficiency. Strong analytical abilities, critical thinking skills, and proficiency in Excel are essential to success in this role. Minimum Qualifications Experience in Accounts Payable, dispute resolution, operational accounting, deduction management, or a related finance role, preferably in a high-volume, fast-paced environment. Strong attention to detail and the ability to accurately review supporting documentation, identify discrepancies, and manage multiple complex case