Account Specialist - Home Energy Advisor (Field-Based) San Diego, CA

Account Specialist - Home Energy Advisor (Field-Based)  Location: San Diego, CA (Remote + Field-Based. Local Travel will be required)   Are you ready to make a difference?    The Home Energy Advisor (HEA) plays a pivotal role in the success of our single-family residential program by combining strong project management with community engagement and program coordination. This role bridges the gap between technical execution and participant support , ensuring that residential retrofit and remodel projects are completed efficiently, equitably, and in alignment with community needs. The HEA serves as both the central liaison for program participants and the lead for managing residential retrofit and remodel projects. This dual role requires a proactive, community-oriented professional who can manage contractors, coordinate with internal teams, and maintain clear, consistent communication with all stakeholders. The HEA must demonstrate cultural sensitivity, trustworthiness, and a sincere commitment to equitable outcomes.   Key Responsibilities   Serve as the primary point of contact for program participants throughout the project lifecycle.   Lead and oversee residential retrofit and remodel projects from planning through completion.   Coordinate with cross-functional teams to ensure seamless information flow and collaboration.   Manage contractor relationships, ensuring accountability, quality, and adherence to timelines and budgets.   Conduct site visits, inspections, and progress evaluations.   Assist in preparing and finalizing scopes of work for each participant.   Review and interpret residential building codes to ensure compliance.   Support stakeholder engagement through regular updates, discussions, and alignment on goals.   Provide community insights through QA/QC processes and participant feedback.   Manage incentive layering coordination and follow-up surveys.   Maintain accurate project documentation and reporting.   What You Will Be Doing:   Participant enrollment and onboarding   Project planning, scheduling, and execution   Contractor oversight and quality assurance   Stakeholder communication and coordination   Project closeout and documentation   Program documentation and process mapping  Must have a reliable vehicle for local travel. Requirements are between 25% to 40% of the time. (reimbursement for mileage provided)  What we need you to have (minimum qualifications):  Bachelor’s degree in a related discipline (e.g., Energy, Sustainability, Business, Agriculture, Environmental Science) (One year of professional experience may be substituted for one year of education)   1+ years of experience in energy efficiency, utilities, construction, or a related field   Basic mechanical skills and able to lift boxes no heavier than 30 pounds, climbing stairs and ladders, driving, walking, standing, above head arm movements   Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check   What we would like you to have (preferred):    Bilingual or multilingual abilities   Familiarity with energy efficiency, sustainability practices, or construction project management   BPI Certificate of Knowledge, BPI Analyst, LEED Green Associate, CEM, or similar certification   Strong interpersonal and communication skills   Experience working with diverse communities  Expected Outcomes In Role   Improved efficiency in project execution and program coordination   Enhanced stakeholder engagement and accountability   Timely resolution of project and participant issues   Clear communication of program benefits, timelines, and next steps   Greater transparency and alignment with community needs   Development of core program materials and documentation  #LI-CC1 #indeed Compensation: Although the posted range below is broader, this position is anticipated to offer a base salary in the $65,000–$70,000 range. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration.  Failure to do so may result in the application being excluded for consideration .   Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  [email protected]  for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  [email protected]  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.    Read more about  workplace discrimination righ t s   or our benefit offerings which are included in the  Transparency in (Benefits) Coverage   Act.   Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or   assist   with responses during interviews (wh