Account Manager, Strategic Partner Accounts

At Mintel, we help businesses understand people, markets, and what comes next. As a global market intelligence agency, our understanding of consumers, innovation, and markets gives clients the clarity to act and the confidence to lead. With more than 50 years of expertise, we combine the real-world understanding of our experts with advanced technology to uncover patterns, anticipate change, and help organizations make smarter decisions. As an Account Manager within the Strategic Partner Accounts team, you are responsible for driving client retention, growth, and value realization across a portfolio of global enterprise clients - including strategic anchor accounts, which span multiple business units, regions, and buying centers operating under a single global relationship.   This is an individual contributor role with full ownership of renewal and expansion revenue targets. You will deliver proactive, high-touch engagement, ensuring clients achieve measurable business outcomes and continue to invest in their partnership with Mintel. On the most complex accounts, this includes managing risk and opportunity independently across multiple internal client stakeholders and organizational layers, rather than a single point of contact.   You will work in close partnership with Global Account Directors and Lead Client Partners in a team-selling environment to align client value with commercial success.   This is a Hybrid position based in Chicago Key Responsibilities   Renewal Ownership & Commercial Performance Own a defined portfolio renewal and growth target   Develop and execute account-specific renewal strategies based on demonstrated client value Maintain accurate renewal forecasts and pipeline visibility Deliver against retention and revenue expansion targets Track and defend renewal health at the sub-account level (business unit / region) as well as in aggregate, since a single global relationship can mask fragmented risk within individual divisions   Contract Negotiation & Commercial Execution Lead renewal and contract negotiations, including procurement engagement   Build and present compelling commercial narratives linked to ROI and client outcomes Manage objections and position Mintel’s value effectively Close renewal and expansion deals to achieve target performance Navigate formalized, RFP-driven procurement processes and multi-year MSA/SOW structures typical of large, multi-divisional global organizations, including competitive vendor reviews   Growth Opportunity Identification Identify upsell and consulting opportunities through structured discovery   Partner with Account Directors and Client Partners to convert opportunities into revenue Leverage client data and engagement signals to drive account growth Independently identify and coordinate opportunities that surface in different parts of the client organization (e.g., category management, innovation/R&D, e-commerce, sustainability), each with distinct insight needs and separate budget owners   Success Planning & Value Delivery Own end-to-end Success Plans aligned to client business objectives   Define and track measurable outcomes and ROI Drive adoption strategies to ensure sustained engagement and value realization   Client Engagement & Adoption Deliver proactive, structured engagement plans across assigned accounts   Facilitate training sessions and workshops to drive platform adoption Build and maintain strong, multi-level stakeholder relationships On accounts with layered global / regional / local structures, coordinate a consistent cadence and message across a wide network of individual contacts so the relationship stays coherent   Client Health & Risk Management Monitor account health using usage, engagement, and feedback signals   Identify churn risks and implement mitigation plans Maintain consistent executive-level communication Monitor and reconcile health signals that may vary significantly across business units or regions within a single account   Cross-Functional Collaboration Partner with internal teams (Insights, Product, Consulting, Operations) to deliver client outcomes   Contribute to coordinated global account strategies Act as the internal orchestration point across multiple Mintel service lines engaged concurrently on different parts of the same account, ensuring internal teams present a unified front   Success Measures   Success in this role is evaluated through: Portfolio retention rate (%)   Net revenue retention (NRR) / revenue growth Renewal and expansion revenue achievement vs. target Client adoption and engagement metrics (e.g., active users, usage frequency) Demonstrated client ROI and value realization Stakeholder relationship strength (including executive engagement) Volume and quality of consulting lead generation Sub-account / business-unit-level retention, in addition to aggregate portfolio retention, on accounts with multi-divisional structures   Required Skills & Competencies Client-focused mindset  with strong understanding of enterprise client needs   Commercial accountability  with experience owning revenue or renewal targets Strategic thinking and analytical capability  to translate usage data into business value Negotiation skills , including experience working with procurement stakeholders Executive presence  with ability to influence senior stakeholders Strong discovery skills  to uncover client needs and growth opportunities Collaborative approach  within cross-functional environments Self-directed and accountable  for both client and commercial outcomes Excellent communication skills , adaptable across levels and regions Technology and data fluency  to articulate insight-led value Organizational agility  to manage relationships and priorities across multiple business units, regions, and buying centers within a sin