Account Manager, Employee Benefits

**This is a hybrid role, requiring three days per week in the office.** About HUB International HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients. Why Choose HUB?  Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We are the perfect fit if you: •    are seeking a progressive work environment at a rapidly growing organization •    have a desire to help others protect their future •    have an entrepreneurial spirit and are challenged by the opportunity to grow the business  •    are focused on learning and development to enhance your industry knowledge and expertise •    are a self-starter willing to invest time and energy to learn the technical aspects of our business •    believe in integrity and building success by developing relationships with others Primary Role: The Employee Benefits Account Manager works collaboratively with the Producer, Consultant, Account Executive and Account Administrator managing a book of business. Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day-to-day contact and provides resolution for client questions and issues. Duties and Responsibilities: Manages routine client requests, builds and maintains client relationships, helps support client retention, maintains strong carrier relationships, and understands client needs Manages projects in concert with the client including, but not limited to, all vendor implementation Provides benchmarking reports to client (annually, quarterly, or monthly) Manages claims and coverage issue resolution for clients’ employees when elevated from HR, understands when to escalate complex issues Provides assistance with clients’ billing and eligibility audits, and on occasion may conduct these audits for clients independently if not handled or escalated by Account Administrator Advises and guides clients in compliance matters and sends monthly reports to client as needed Facilitates preparation of open enrollment (OE) packets including SBCs and disclosure notices, when not completed by Account Administrator Creates employee benefit booklets, when not completed by Account Administrator If there is no Senior Account Manager or Account Executive on the team, develops open enrollment presentations and conducts benefits presentations and/or records presentations for employees and HR Managers Orders supplies from carriers, and reviews for accuracy Manages new carrier, plan or vendor implementation including benefits administration system build-out and project management Installs and regularly updates client specific data in BenefitPoint Performs contract review and facilitates preparation of SPD Wraps, Cafeteria and POP Plan documents Facilitates 5500 preparation Prepares master group files, client contact sheet, and maintains carrier files Handles Renewal Prep Assists in the RFP process as needed, such as proposal development including preparing census, entering and updating pivotal information as needed, on-line quoting, and Marketing a group when requested Provide mentorship with Account Administrator/ Plan Analyst were applicable Coordinates client contact changes with Producer/Account Executive Organizes client meetings with other team members Makes sure the client is aware of the resources that HUB offers  Attends industry related continuing education training and courses Must follow HUB Broker Standards Key Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed.   Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Quality Management – Demonstrates attention to detail. Project Management – Ability to lead and contribute team and adhere to deadlines Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enab