Access Care Representative ED

Position Overview The Emergency Department Access Care Representative (ACR) at United Health Services (UHS) is often the first person patients and families meet during an emergency visit. This role helps patients access care by completing registration, verifying insurance, collecting key information, and supporting smooth patient flow. The ACR works closely with clinical teams in a fast-paced environment while providing respectful, compassionate service. Every interaction helps create a better experience for patients and supports UHS’ commitment to reliable, community-focused care. Primary Department, Division, or Unit: Patient Registration/Access Care, UHS Wilson Medical Center Primary Work Shift: Evening Rotational Regular Scheduled Weekly Hours: 40 Compensation Range: $17.98 - $25.17 per hour, depending on experience ----- Job Responsibilities   Essential Functions:   Perform patient registration for emergency, inpatient, observation, and outpatient patients by accurately completing required demographic, insurance, and consent information in designated systems   Verify insurance coverage, eligibility, and prior authorization requirements to support   timely   access to care and   accurate   billing   Maintain hospital census and bed board information to support clinical workflow and patient placement   Calculate patient   financial responsibility   and collects or arranges payment through phone or face-to-face interactions   Prepare and update patient records for emergency, ambulatory, and inpatient services to ensure documentation completeness   Scope and Impact:   Contribute directly to patient access, financial accuracy, and patient experience within a high-volume emergency department environment   Exercise judgment within established procedures to resolve registration, insurance, and authorization issues   Coordinate with clinical staff, physician offices, insurance carriers, and financial advocacy teams to support care delivery   Work under general supervision with accountability for assigned registrations, documentation accuracy, and   timely   follow-up   Compliance and Professional:   Maintain   accurate   documentation in registration and financial systems   in accordance with   state, federal, and organizational requirements   Complete required training and competency validations within established   timeframes   Adhere to HIPAA and confidentiality standards when accessing and handling patient information   Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations   As applicable to your role, support   cybersecurity   and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments,   monitoring   third-party compliance, and promptly reporting identified supply chain or cybersecurity risks   Additional Expectations:   Maintain professionalism and composure when interacting with patients and visitors in high-stress or emotionally charged situations   Remain flexible to support alternate shifts, weekends, holidays, and emergency staffing needs in a 24/7 environment   Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions   Execute responsibilities   in accordance with   organizational policies, procedures, and applicable regulations   Perform   additional   responsibilities as   required   to meet department and organizational needs   Position Qualifications   Required:   High School Diploma or equivalent   At least 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position    Preferred:   Associate Degree   NAHAM Certified Healthcare Access Associate (CHAA) certification   At least 1 year of customer/patient-facing experience directly interacting and communicating with the public   At least 1 year of healthcare experience working in the healthcare industry in any job function Up to 1 year of UHS/internal experience within the UHS healthcare system in a direct or related function   ----- Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. ​ Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. ​ Growth That Moves with You – With access to 100,000+ online courses, leadership prog